Support Category: User Account | No Account


Specialist Notes:


Accounts for Employees, Contractors, and State Examiners are now all created by Data Feed. However, the process differs between Employees/Contractors and State Examiners (also known as SSA). 


Please provide the SR below to ask the user to confirm this information, so we can provide the correct instructions.


- Employee or Contractor: Please use the Employee/Contractor | No Account SR.


- State Examiner: Please use the State Examiner | No Account SR.


Standard Response:


Unfortunately, I was unable to locate an account in LAMP for you at this time. So I can best advise, could you please confirm if you're an employee or contractor with NCUA, or are you perhaps a State Examiner?