Support Category: User Account | No Account


Specialist Notes:


Accounts for Employees, Contractors, and State Examiners are now all created by Data Feed. However, the process differs between Employees/Contractors and State Examiners (also known as SSA). 


Please provide the SR below to ask the user to confirm this information, so we can provide the correct instructions.


Employee or Contractor: Please use the Employee/Contractor | No Account SR.


State Examiner: Please use the State Examiner | No Account SR.


Standard Response:


Unfortunately, I was unable to locate an account in LAMP for you at this time. So I can best advise, could you please confirm if you're an employee or contractor with NCUA, or are you perhaps a State Examiner?