We do have access to unlock Admin accounts.

Note: If the account is an Admin account you will still need to open a ticket to notify the NCUA Admin that we have unlocked an Admin account.

I apologize that you are not able to access your account. It appears that your account is locked. Please allow me a few minutes to unlock your account.

After your account has been unlocked, I will need to escalate a ticket to notify the Administrators that your account has been locked.