Support Category: User Account | Inactive Account


Specialist Notes:


We may reactivate accounts for Employees. Please be sure to cross-check that the user is using a @ncua.gov or another government email address before you reactivate the account.


Instructions for activating/deactivating accounts in CSOD can be found here.


Once you reactivate the account, please provide the SR below and proceed to escalate a ticket to The NCUA Admins so they can address any possible issues with the data feed.


IMPORTANT!


Before proceeding with reactivating the account and providing this SR, please ask the user to confirm which applies to them: Employee, Contractor, or State Examiners. This SR applies ONLY to Employees.


NOTES FOR TICKET PROCESSORS!

Please refer to Ticket Processing SR: Inactive Account | Escalation to Admins


Standard Response:


Thank you for your patience! I have located your account under your government-issued email address; however, it is currently inactive.

Please allow me a few minutes to reactivate your account and escalate a ticket to the NCUA LAMP Administrators for further review.