Support Category: Reporting Inquiry, Reporting Issue (select applicable)


Specialist Notes:


Should we receive inquiries or requests for assistance regarding reports, please gather as much information as possible and escalate.


Standard Response:


So we can assist you with your reporting inquiry/issue, we would like to escalate a ticket to the Administrators on your behalf. To do so, kindly provide us with the information below:

1. Are you: An employee, a contractor, or a state examiner?
2. What kind of report are you attempting to run/generate or need assistance with?
3. Is this the first time you are attempting to run the report?