Support Category: User Account | Inactive Account


Specialist Notes:


Previously, we were asked to reactivate accounts for Employee and State Examiners. However, due to the recent change in how accounts are created for State Examiners, the Administrators asked that we do NOT reactivate State Examiner accounts.


IMPORTANT!


For established accounts, we can verify that a user is a State Examiner by checking the ‘Identifier’ column. It will say ‘SSA (Position)'.


      

HOW SHOULD WE ASSIST?

Please utilize the SR below to provide instructions and collect information. Then, escalate a ticket to the NCUA LAMP Administrators.


Notes: 

  • If the user does not know the contact for their NCUA Connect Administrator, please add a note in the ‘Additional Information’ section.
  • The Admins advised that it is okay if the user states they do not know their NCUA Connect User ID, as it’s usually a long set of numbers/characters. We can still proceed with the escalation; just note it in the ‘Additional Information’ section.


NOTES FOR TICKET PROCESSORS!


Please include the bellow information in the ‘Additional Information’ section of your escalation email and set the status as ‘Waiting on Client Administrators’:


In addition to collecting the information below, we have advised the user to contact their NCUA Connect Administrator, to confirm they’re set up to have LAMP access. We also informed the user that the NCUA Connect data is synced with LAMP at 9 AM EST.


NCUA Connect User ID (Provided by user):

User ID (found in LAMP):


Example of what the User ID looks like in LAMP for State Examiners accounts:


Standard Response:


Thank you for your patience! I have located your account under your government-issued email address; however, it is currently inactive.

The NCUA LAMP Administrators advised that, as a State Examiner, you may contact your NCUA Connect Administrator to ensure your NCUA Connect profile is correctly set for LAMP access. Kindly note that NCUA Connect data syncs with LAMP automatically at 9 AM EST.

Additionally, we will escalate this issue to the LAMP Administrators for further review. For the ticket, would you be able to provide your NCUA Connect User ID?

Note: If you do not have the contact information for your NCUA Connect Administrator, please let us know, and we will include the inquiry in the escalation.