This ticket is intended to be used when a Contractor pushes back on checking OneStop and says they already contacted them or checked the Account Directory. Otherwise, all we need to do is let the Admins know we reactivated the account and advised the user to contact OneStop and that's it.

Example: https://eskillzlivesupport.freshdesk.com/a/tickets/18276

Hello NCUA Administrators,

We received a request for an account reactivation for the following user. We advised him to contact OneStop to check the Outlook Account Directory and he stated that he's part of OneStop and that the Account Directory is correctly set up. Can you check the datafeed to ensure there are no bugs/issues that may affect the user's LAMP account, please?

Requester Name: 

Requester Email Address: 

Employment Type: Contractor 

Let us know if you require any additional information. 

Please advise - thank you in advance and have a pleasant day!