Yes, we can reset passwords, but the preference is the password reset link. Send a password reset link first. If the user does not receive the password reset link, proceed with the password reset. Note that this can only be done for State Examiner accounts (created via self-registration).

Thank you for contacting NCUA LAMP End-User Support! 

Our apologies for the issue with accessing your account. We have sent you a Password Reset Email to assist you with resetting your password. If you did not receive the email or still experiencing issues logging in, please let us know and we'll assist you further. 

Sincerely,