Support Category: Account Related>> Inactive Account


Specialist Notes:


After reactivating an account for an NCUA Employee or Contractor, please utilize the SR below to escalate the issue to the NCUA LAMP Administrators.


If the user is a Contractor, please add in the ‘Additional Information’ section that we have advised them to contact OneStop to check the Outlook Account Directory.


IMPORTANT!


Before proceeding with utilizing this Ticket Processing SR, please ensure the user is either an Employee or Contractor. 


For State Examiners, please refer to the ticket processing notes located within the State Examiner | Inactive Account SR instead.


NOTES FOR TICKET PROCESSORS!


After escalation, if the user have not already been made aware that we have reactivated their account while in chat, please utilize the Account Reactivation | Update to User Ticket Processing SR to let the user know the account has been reactivated and that we also forwarded the ticket to the Admins for further review.

Once the user is updated, please set the ticket to ‘Resolved’ as there’s no need to relay Admin updates to the user.


Standard Response:


Hello NCUA LAMP Administrators,


We have reactivated the account for the user below so they can access LAMP. Could you please check the data feed to ensure there are no issues that may affect the user's LAMP account status?

Requestor Name:
Requestor Email Address:
Employment Type: [EMPLOYEE or CONTRACTOR]

Additional Information:

Let us know if you need additional information.

Thank you,