| Support Category: LMS Navigation, Course Information Inquiry | Availability, Training Assignment Inquiry (select applicable) |
| Specialist Notes: |
The availability of some courses may be limited by the user type, role, etc. When assisting users with locating courses, determine the user type/role (Employee, Contractor, or State Examiner). If the user is unable to access the training, we are to search for the training in Admin Catalog and see the course’s availability setting and compare it to the user’s type/role.
WHAT SHOULD YOU KNOW? Mandatory courses are usually assigned in the beginning of the year. Separate mandatory training curriculums are assigned for Federal Employees, HR Professionals, Supervisors, etc. Escalate if a user has an inquiry regarding a mandatory training. |
| Standard Response: |
You should be able to search the catalog for web-based classes and Instructor-Led sessions by clicking 'VIEW COURSES' at the center of your homepage. Your Learning Home will load and you will see a search option. Simply enter a word or keyword of the training name into the Search box area and all available options will be made visible. If the training does not appear, that means the items may not be available to your division or do not exist in the CLC. If you want to view all items, place the cursor in the Search area and click on the Enter button.
